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FAQs

Find out answers to frequently asked questions here.

Checking FAQs
Savings FAQs
Online Banking FAQs
Cards FAQs

Checking Account:

Question: What is the (ABA) Routing Number for FSNB?
Answer: The (ABA) Routing Number for FSNB is 103112675.

Question: I need to stop payment on a check. How do I do this?
Answer: Time is very important in stop payment situations. Please call our Customer Service Department or send us a "bankmail" through The Front Line. The Front Line bankmail utilizes 128 bit encryption and your unique PIN specifically identifies you and authorizes us to process such request. DO NOT request a stop payment through regular e-mail.

Question: Do I have to be in the military to open an account?
Answer: No, you can be a civilian or military.

Question: How many days will it take for my newly ordered checks to arrive?
Answer: New checks should arrive within 10 - 14 business days.

Questions: Can Minors have their own checking/savings account?
Answer: A minor may not have their own Checking or Savings Account. However, an adult may co-own the account with the minor if the minor is at least 16 years old.

Questions: How can I make an account a joint account?
Answer: Both the original signer and the new person added onto the account must sign the signature card. A copy of a valid government issued photo (Military I.D., Drivers License etc.) for the person being added onto the account is required.

Savings Account:

Question: I have lost/destroyed my Savings Bond, can I get a new one?
Answer: Yes, we have the forms to send to the Federal Reserve to replace the bonds.

Question: What is the difference between EE Bonds and I Bonds?
Answer: EE bonds are bought at half the face value and have a set interest rate. I bonds are bought at the full face value and the interest rate varies.

Question: How can I stop my automatic withdrawal to purchase U.S. Savings Bonds?
Answer: If the automatic withdrawal is taken out of your Savings Account then FSNB can stop them. If the bonds are reflected in your LES then you must stop them through your military Finance office.

Online Banking:

Question: Can I transfer funds between my accounts using Internet Banking?
Answer: Yes. By accessing The Front Line (FSNB's internet banking package) you can transfer funds from one of your accounts to another of your accounts.

Question: If I make a funds transfer on The Front Line, when will it post to my accounts?
Answer: The Front Line is a "real time" banking system and all transfers will automatically post to your accounts.

Question: Is there a limit to the amount of funds that I may transfer at one time on The Front Line?
Answer: Yes. For security reasons, you may only transfer $5,000.00 at a time.

Question: I share a checking account with someone else. Do we both need to enroll or can we share an online account?
Answer: For security reasons, each person must individually enroll. Each person has an individual PIN which uniquely identifies that person and legally authorizes FSNB to conduct bank transfers. Never share your PIN.

Question: Can I use The Front Line from more than one location?
Answer: You may access The Front Line 24 hrs. a day, 7 days a week, from any location which has internet access.

Cards:

Question: When can I receive a Visa Check/ATM Card?
Answer: You can apply for a Visa Check/ATM Card after establishing a checking or savings account with FSNB.

Question: Can you tell me my PIN over the phone?
Answer: No. A signature is required for a PIN to be sent out. If customer picked the PIN then a new card and PIN must be issued.

Question: How do I get a new card?
Answer: With valid address, and customer remembers the PIN then a new card can be mailed out. If customer picked his or her own PIN then a letter or fax is required with a valid address and signature.

Question: Can I have more than one ATM card?
Answer: No. You are only allowed one ATM card per person on the account. If you have more than one account you are allowed to have an ATM card for each account. (savings or checking)

Question: Can I order an ATM card for my son or daughter?
Answer: Your name must be on the account to order an ATM card. If your name is not on the account, you can still get information on how to order a new card.