Home >> Cards >> Card FAQs

Cards Frequently Asked Questions

Question: When can I receive a Visa Check Card?
Answer: You can apply for a Visa Check/ATM Card after establishing a checking or savings account with FSNB.  These locations can instantly issue Visa Check Cards..

Question: Can you tell me my PIN over the phone?
Answer: A card may be repined at a local FSNB branch for a $1.00 fee. If you are not near a FSNB branch, a written request is required and a $5.00 PIN replacement fee will be applied to your account.

Question: I have noticed a discrepancy on my account. What should I do?
Answer: Contact a Card Services Representative at 1-800-749-4583 immediately. We can provide you with additional information on the transaction in question and assist you with a resolution by starting a dispute, if needed.

Question: Can I have more than one ATM card?
Answer: No. You are only allowed one ATM card per person on the account. If you have more than one account you are allowed to have an ATM card for each account. (savings or checking)

Question: I have lost my card. How do I get a replacement?
Answer: Contact a Card Services Representative at 1-800-749-4583 immediately to have the card closed and review your transactions. In order to receive a new card, a written request is required. This can be accomplished by visiting a local branch, sending a signed fax request, or secure bank mail through Frontline. These branches can instantly issue Visa CheckCards. Please note that a $7.00 card replacement fee will be applied to your account.

Question: Can I have more than one card on my account?
Answer: FSNB issues one card per person per account.

Question: Can I make a purchase over the spending limit of $1,500.00?
Answer: Yes. Please contact a Card Services Representative at 1-800-749-4583 so we can assist you with raising the limit for a period of no more than 3 days. Please note that if you need the limit raised above $5,000.00, a written request is required.

Question: Why do I have a $1.00 charge on my account?
Answer: Every time a card transaction is denied for insufficient funds, a $1.00 transaction fee is applied to your account. Please verify your balance before attempting transactions.

Question: Why was my account charged $125.00 when I purchased gas?
Answer: When buying gas at the pump, a hold of $125.00 will be placed on your available balance. Once the merchant completes the transactions, the amount of your purchase will post and the hold of $125.00 will fall off.

Question: The ATM did not give me my money but charged my account. How can I get this reversed?
Answer: Please contact a Card Services Representative at 1-800-749-4583 immediately. Information will be obtained so we can contact the owner of the ATM to request your funds. This process can take up to 45 calendar days.

Credit Cards Frequently Asked Questions

Question: Who is eligible to apply?
Answer: FSNB customers, who have had an open and active account with a regular depository relationship for a minimum of 120 days, are eligible to apply.

Question: How long does it take to process my application and how will I be notified?
Answer: Normal processing time for applications is 1 to 2 business days upon receipt. You will be notified of the decision by mail.

Question: If approved, how long does it take to get my card?
Answer: Once approved, you will receive your credit card within 7-14 business days.

Question: When can I apply for a limit increase?
Answer: You can apply for a limit increase after having your card for a period of 6 months. Limit increases are subject to credit approval. Please call in for more details

Customer Service Phone Numbers:
FSNB: 1- 580-357-9880/1-800-749-4583 Mon-Fri 9:00 am -5:00pm CST

After Hours:
Visa customer service: 1-800-423-7503
Visa card activation: 1-800-543-5073
Lost/Stolen: 1-800-325-3678

www.mycardstatement.com, to inquire on card balances, availability of funds, and to schedule payments.