About FSNB | Contact Us | Locations
 

Home >> About Us >> FAQs

FAQs

Find out answers to frequently asked questions here.

Overdraft Protection:

Question: What is FSNB Overdraft Protection?
Answer: Overdraft Protection is an overdraft limit that is automatically assigned to your account when you complete an Overdraft Protection Request form and establish a deposit relationship. This service can save you money on merchant fees should you make an honest mistake in your checkbook or if you should have an unexpected emergency.


Question: How does FSNB Overdraft Protection work?
Answer: When an item is presented for payment and as long as you maintain your account in good standing (making regular deposits, bringing your account to a positive balance and paying all bank fees charged to your account) the Bank will honor and pay items up to your Overdraft Protection limit, including overdraft fees. However, whether we pay your overdrafts can be discretionary if your account is not in good standing.


Question: How soon can I use my FSNB Overdraft Protection after opening my account?
Answer: The amount of your Overdraft Protection depends on your deposit activity. If you have direct deposit, your Overdraft Protection limit will be set within 30 days of receipt of your first direct deposit. If you don’t have direct deposit, your account will be monitored for deposit activity to determine the appropriate Overdraft Protection limit. Without direct deposit, you must have $300 in deposits, in a calendar month, to activate your Overdraft Protection. After you establish regular and recurring deposit activity, you will be notified of the amount of your Overdraft Protection.


Question: What is the cost for Overdraft Protection?
Answer: There is no cost to have Overdraft Protection on your account. However, when you use your Overdraft Protection your account will be charged a $19.75 overdraft fee for each item.


Question: How do I know when I use the Overdraft Protection limit? What if I go beyond my FSNB Overdraft Protection limit?
Answer: The chart below is designed to show the different ways you can access your FSNB Overdraft Protection limit and whether or not this limit will be reflected in the balance provided.

 

Access Points

Is my Overdraft
Protection Available?

Does the balance include my Overdraft Protection limit?

Teller

Yes

No

Writing a check

Yes

N/A

ATM transaction with PIN

Yes, If opted in

No

CheckCard

Yes, If opted in

N/A

ACH-Auto Debit

Yes

N/A

Internet Banking – Inquiry

No

No

Internet Banking- Bill Pay

Yes

No

Internet Banking- Transfers

No

No

Automatic Funds Transfer

No

No

Private Access - 24 Hr Banking

No

No


By keeping accurate records and knowing your balance, you can avoid inadvertently accessing your Overdraft Protection and incurring overdraft or return item fees. The best way to do this is to use your checkbook register to keep track of your deposits, checks, withdrawals including service charges, and ATM and CheckCard transactions. Always reconcile your register with your monthly bank statements.

Question: How quickly must I repay my FSNB Overdraft Protection?
Answer: Any deposits you make will first be applied toward your overdrawn balance. You should make every attempt to bring your account to a positive balance within 30 days. If, after a period of time, your account has not been brought to a positive balance, your Overdraft Protection may be suspended or revoked until your account is maintained in good standing.


Question: How can I increase the amount of my Overdraft Protection limit?
Answer: You may contact FSNB and request an increase in your Overdraft Protection limit at any time. We may also periodically notify you of an automatic increase in your limit. You will receive advance notice of the increase. You may decline the increase (opt out) by contacting us as explained in the notice. If we do not hear from you, your Overdraft Protection limit will automatically increase on the effective date provided in the notice. If you would like immediate access to the increase please contact us and we can expedite the increase to your Overdraft Protection limit.


Question: What if I do not want to have FSNB Overdraft Protection on my checking account?
Answer: In the event you would like to have this service removed from your account, you may do so by simply calling (800) 749-4583. However, once this service is removed, you should keep in mind that if an item is presented for payment and there are not sufficient funds in your account, the item may be returned to the payee and our return item fee of $19.75 will be charged per item

FSNB Overdraft Protection should not be viewed as an encouragement to overdraw your account. As always, we encourage you to manage your finances responsibly.


Question: What are some other ways I can cover overdrafts with FSNB?
Answer: The best way to avoid overdrafts and their fees is to manage your account so you don’t overdraw it. However, if a mistake does occur, FSNB can also cover your overdrafts by linking your account to another checking or savings account with us. If you overdraw your checking account, and have another account with us, we can automatically transfer the amount you need to cover your overdraft. Advance set up for this service is required.

For further information, please see the Overdraft Terms and Conditions in the FSNB Deposit Account Information brochure.

Online Banking

Enroll | Bill Pay | Demo

Quick Links
Employment Opportunities
Check reorder
Lost Card?
Tools
Wire Information
Online Banking
Enroll
Bill Pay
E-Statements
Check Image
Find Account Information
Free Live Customer Service 6 days a week: 580-357-9880/1-800-749-4583
Weekdays: 7:00 am to 7:00 pm CST
Saturdays: 8:00 am to 1:00 pm CST
Closed: Federal Holidays/Special Hours during a Holiday
Free Automated Phone Service 24/7: 580-355-2184/1-800-355-2140