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Credit Cards Frequently Asked Questions

Question: Who is eligible to apply?
Answer: FSNB customers, who have had an open and active account with a regular depository relationship for a minimum of 120 days, are eligible to apply.


Question: How long does it take to process my application and how will I be notified?
Answer: Normal processing time for applications is 1 to 2 business days upon receipt. You will be notified of the decision by mail.


Question: If approved, how long does it take to get my card?
Answer: Once approved, you will receive your credit card within 7-14 business days.


Question: When can I apply for a limit increase?
Answer: You can apply for a limit increase after having your card for a period of 6 months. Limit increases are subject to credit approval. Please call in for more details


Customer Service Phone Numbers:
FSNB:
1- 580-357-9880/1-800-749-4583 Mon-Fri 9:00 am -5:00pm CST

After Hours:
Visa customer service:
1-800-423-7503
Visa card activation: 1-800-543-5073
Lost/Stolen: 1-800-325-3678

www.mycardstatement.com, to inquire on card balances, availability of funds, and to schedule payments.

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Free Live Customer Service 6 days a week: 580-357-9880/1-800-749-4583
Weekdays: 7:00 am to 7:00 pm CST
Saturdays: 8:00 am to 1:00 pm CST
Closed: Federal Holidays/Special Hours during a Holiday
Free Automated Phone Service 24/7: 580-355-2184/1-800-355-2140