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Cards Frequently Asked Questions

Question: When can I receive a Visa CheckCard?
Answer: You can apply for a Visa CheckCard after establishing a checking or savings account with FSNB.  These locations can instantly issue Visa CheckCards..

Question: I have noticed a discrepancy on my account. What should I do?
Answer: Contact a Card Services Representative at 1-800-749-4583 immediately. We can provide you with additional information on the transaction in question and assist you with a resolution by starting a dispute, if needed.

Question: How do I request a new PIN for my Visa CheckCard?
Answer: Simply visit a local branch in your area and select a new PIN on the spot. You can call our IVR-Private Access System at 1-800-355-2140 and select Debit Card Services. You can also send a request using the secure message feature in online banking or submit a written request by fax or mail. The new PIN will be mailed directly to you so please allow 10 – 15 business days for processing. There is a $1.00 fee if pinned at the branch and a $5.00 fee if the PIN is mailed.

Be sure to include your name, address, phone number, and account number.
Note: All written requests must include your signature.
Mail: FSNB PO Box 33009 Fort Sill OK 73503 – Attn: Cards Department
Fax: 580-354-3404

Question: I have lost my Visa CheckCard. How do I get a replacement?
Answer: Contact FSNB at 1-800-749-4583 immediately to have the card closed and review your transactions. After business hours your call will be directed to the automated line, your IVR code is required. If your IVR Code is not available please contact our after-hours phone service at 800-472-3272. A replacement Visa CheckCard can be obtained by: Visiting one of these FSNB locations or Logging onto your account at FSNB Online Banking and completing the “Request Card Replacement” form. or Sending a written request to: FSNB PO Box 33009 Ft Sill OK 73503 ATTN: Cards Department. Please include your address, phone number, account number and signature. or Sending a fax to 580-354-3404. Please include your address, phone number, account number and signature. A $10.00 Visa CheckCard replacement fee will be applied to your account.

Question: Can I have more than one CheckCard?
Answer: FSNB allows one card per customer, per account. If you have more than one FSNB checking account you may apply for a CheckCard for each of your accounts.

Question: Can I make a purchase over the spending limit of $1,500.00?
Answer: Yes, you can contact customer service at 1-800-749-4583 or our IVR-Private Access System at 1-800-355-2140 and select Debit Card Services, so we can assist you with raising the limit temporarily. Please note that if you need the limit raised above $5,000.00, a written request is required.

Question: Why do I have a $1.00 charge on my account?
Answer: Every time a card transaction is denied for insufficient funds, a $1.00 transaction fee is applied to your account. Please verify your balance before attempting transactions.

Question: The ATM did not give me my money but charged my account. How can I get this reversed?
Answer: Please contact a Card Services Representative at 1-800-749-4583 immediately. Information will be obtained so we can contact the owner of the ATM to request your funds. This process can take up to 45 calendar days.

Credit Cards Frequently Asked Questions

Question: Who is eligible to apply?
Answer: FSNB customers, who have had an open and active account with a regular depository relationship for a minimum of 120 days, are eligible to apply.

Question: How long does it take to process my application and how will I be notified?
Answer: Normal processing time for applications is 1 to 2 business days upon receipt. You will be notified of the decision by mail.

Question: If approved, how long does it take to get my card?
Answer: Once approved, you will receive your credit card within 7-14 business days.

Question: When can I apply for a limit increase?
Answer: You can apply for a limit increase after having your card for a period of 6 months. Limit increases are subject to credit approval. Please call in for more details

Customer Service Phone Numbers:
1- 580-357-9880/1-800-749-4583 Mon-Fri 9:00 am -5:00pm CST

After Hours:
Visa customer service:
Visa card activation: 1-800-543-5073
Lost/Stolen: 1-800-325-3678

www.mycardstatement.com, to inquire on card balances, availability of funds, and to schedule payments.

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Free Live Customer Service 6 days a week: 580-357-9880/1-800-749-4583
Weekdays: 7:00 am to 7:00 pm CST
Saturdays: 8:00 am to 1:00 pm CST
Closed: Federal Holidays/Special Hours during a Holiday
Free Automated Phone Service 24/7: 580-355-2184/1-800-355-2140