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Security Awareness and Education

FSNB (FSNB) will NEVER send you an e-mail asking for personal identification numbers or any other confidential information such as your account numbers, Debit Card PIN or login passwords. Do not respond to any e-mail communication claiming to be from FSNB which threatens to close your account or lock your account or requests you to click on a link in an e-mail. Delete the e-mail immediately. Like many other companies, FSNB is concerned about the increased attempts to breach the privacy of customers by tricking you into responding to e-mails that appear to be sent by FSNB. When we need to contact you, it will be done in a general way that informs you of our message but NEVER asks for your personal and confidential information. Your privacy is our utmost concern.

Contact FSNB at once if you believe another person has improperly obtained your online banking login identification and password. Also, notify us if someone has transferred or may transfer money from your account without your permission, or if you suspect any fraudulent activity on your account. If a compromised password results in a loss or theft, and you tell us within two business days after you learn of the loss or theft, you can lose no more than $50. If you do NOT tell us within two business days after you learn of the loss or theft, and we could have stopped someone from taking money without your permission had you told us, you could lose as much as $500. Also, if your statement shows withdrawals, transfers or purchases that you did not make or authorize, please notify us at once. If you do not notify us within sixty days after the paper or online statement was sent to you, and we could have stopped someone from taking money if you had told us in time, you may not get back any money lost after the sixty days. These protections are provided for consumer accounts only; business accounts are excluded.

To notify FSNB call 1-800-749-4583, Monday through Friday from 7:00 a.m. to 7:00 p.m., Saturday 8:00 a.m. to 1:00 p.m. (Central Time)

In the event that you notice suspicious activity on your account, please contact FSNB at 1-800-749-4583 and then dial either extension 2192 for the online banking Department or 2743 for the Security Department.

Follow the links below to learn more about various scams and ways to protect yourself:

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Free Live Customer Service 6 days a week: 580-357-9880/1-800-749-4583
Weekdays: 7:00 am to 7:00 pm CST
Saturdays: 8:00 am to 1:00 pm CST
Closed: Federal Holidays/Special Hours during a Holiday
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