Ms. Pullens wants to let us know, “The assistance I received from Illyanna (Call Center CSR) was amazing. I had never had a rep be so patient and understanding with me. I was in tears because I didn't know what to do and Illyanna helped me understand the best way get everything right with my accounts.”
Ms Tucker said,“I always receive friendly service and I don’t have to wait in a long line to be waited on at the Cordova branch.”
Ms. Anderson wanted us to know, “The Cookville branch is so convenient, and the employees are always so helpful.”
Mr. Beasley wants to let us know, “Kathy (Operator) was very nice and helpful when I called the bank.”
Mr. McCllough wanted us to know, “When I came in to the Dover Walmart branch to open a new account, I was assisted by Angel (Ops. Supr.) and Khalia (Br. Mgr. in training), both were outstanding.”
Mr. Diana told us, “I came in to the Cordova branch to open an account, I didn’t have to wait any time at all, I received great service from Janice (Ops. Supr.).”
Mr. Moore wanted to let us know, Illyanna (Call Center CSR) could not have been any friendlier or helpful assisting him today! He said he has been with us for many years and she has been the best to help him by far!
Mr. Ledbetter wanted us to know, “Everyone at the Cordova branch always welcomes you when you come in, they are all so nice.”
Mr. Anderson said, “The Cookeville branch is very conveniently located and the employees are always so helpful.”
Ms. Bridgette wanted to let us know, “FSNB should be so proud and honored and privileged to have Edwin (Call Center CSR) on our team and he raised the bar! I want to state he is no longer a customer representative, but instead has been now inducted into being a customer specialist for going above job duties and descriptions while assisting me! He is very articulate and knowledgeable about FSNB practices and cannot give any more adjectives to describe him. I want to suggest for FSNB to use his skills as a training tool to train new representatives so they can become a customer specialist as well and wanted to give kudos to upper management emphasizing that FSNB needs to continue the turnout of great representatives such as him!”
Mr. Demello wanted to let us know, “How super nice Kendra (Call Center CSR) was in assisting me! Everyone at FSNB never fails to surprise me by how well everyone assists my wife and I.”
Mr. Littrell called to say, "Daica (Call Center CSR) was excellent! She is a great addition to your staff, she was very helpful and understanding. She made me feel like an important customer. Your service is always great, but she was beyond great."
Mr. Small told us, “I always enjoy coming in to the Cookeville branch, thanks to all of the employees.”
Ms. Lee wanted us to know, “I’ve never had a bad experience at the Byram branch, everyone is always friendly and helpful.”
To Whom it may concern,
I have been a customer of yours for over 20 years now, I can honestly say that FSNB has truly been very, very good to me over the years.
I recently had an issue with debit card fraud and FSNB protected me from actually losing any money to the fraudsters, I am so grateful to FSNB and the friendly staff there!! THANK YOU ALL! For protecting my account and me! You staff is friendly and patient and helped me get my new debit card in my hands in under 24 hours! I am eternally grateful!!
FSNB should be proud of its employees and FSNB in General!!
Thank you so very much,
Very Satisfied Customer!!!
From: Mr. Cain
Sent: Wednesday, August 31, 2016 3:32 PM
To: Lani Carter
This is to say a BIG Thank You to Kathy in Card Service.
She took the time to figure out my problem and solved it.
Verizon was not excepting my Debit Card and she figured out why, took the time to fix it and was nice even as I got frustrated.
Made me feel like my problem mattered to her.
From: Ms. Garris
To: Customer Service
I want to tell you that I am very, very pleased with FSNB. I don't think I've ever been as pleased with the bank as I am now. You've handled the problem with my account quickly and very efficiently and you have been very quick to respond to me and it's very important to me to let you know how much I appreciate your efforts! I will truly recommend your bank to everyone I talk to that's looking for a new bank. Thank you, Gina (Bkkg Asst. V.P.).
Ms. Brent said, “All of the associates at the Byram branch are outstanding in customer service. I love all the lady's here they are all excellent and do an outstanding job.”
Ms. Yokley wanted us to know, “Patricia (Call Center CSR) did an awesome job assisting me. I was stressed about transitioning to my new job, Patricia made me feel at ease.”
Mr. Thompson said, “I want to let you know the employees at the Knoxville branch are awesome and I consider them to be a "Dream Team".
Ms. Finley said, “I appreciated Allegra (Cards CSR) very much last night. Allegra was patient with me in a difficult situation, she made sure to answer all my questions, Allegra’s service was excellent!”
Ms. Dixon wanted to tell us, “I love the employees at the Camden branch, each and everyone of them. They are always friendly and courteous.”