Ms. Henry wanted to let us know, “ Michael  Ingram (Call Center CSR) was very helpful and polite and  he has excellent customer service skills.”


Ms. Hurd wanted to let us know, “Jansen (Dover Walmart Branch Mgr.) helped me, with my account in an excellent manner and was very courteous.”

Ms. Truehart said, “All of the employees at the Austin Peay Branch are the greatest when it comes to customer service skills, they are very quick and go that extra mile to assist me whenever I come in the branch”


Mr. Anthony said  “Jessica (Cards CSR) did everything she could to help him with a transfer from another card. Jessica is an asset to the company.”


Ms. Lands said, “I was taken care of in a matter of seconds, the Clinton Branch is outstanding and   dedicated to their customers.”


Ms. Nance wanted to say, “Shalisa (Nolensville Ops Supr.) was awesome, friendly and knowledgeable when she explained about my accounts. It was a very satisfying experience.”


Ms. Stevenson told us, “the Camden Branch is wonderful, I’m very pleased with the friendly employees  at FSNB.”


Mr. West wanted to let us know he is a new client and is very pleased with the overall service and friendliness of the staff at the Rutherford Branch.


Ms. Andrews wanted to let us know, “I’ve been banking with the West Branch for a year. I went to one of the competitors branches today to cash a check, it made me realize how outstanding a job FSNB does when I come in to cash a check.”


Ms. Ridenour wanted to let us know, “ I’m always greeted with a friendly and warm greetings when I come in to the Clinton Branch. James (CSR) is always a pleasure to do any type of banking business with.”


Mr. McKnight said, “I want to thank Jennifer (Call Center CSR) for her patience and all of her help when I called about an issue with my account, I really appreciated her help.”


Ms. Allen wanted us to know, “Ebonie (Call Center CSR) went above and beyond her job by informing her that her card could be restricted when using it in another state which she is staying in for the time being. Ms. Allen feels that Ebonie saved her a lot of time and embarrassment.”


Ms. Hachett wanted to let us know, “Tina (Call   Center CSR) was awesome and she found a way to assist me with my problem, she was patient and did not talk down to me. I would recommend Tina to  anyone that needs help.”


Ms. Collins wanted to let us know, “I’ve been with the Bragg Blvd Branch for 3 years and happy with the branch and all the very nice employees.”


Ms. Fortress Baker gave Moses (Dickerson Pike CSR) a shout out.  She said, “ I was in line and   frustrated because I was not going to be able to go to the CSR I wanted to because she was busy helping a customer.  I went to Moses and he changed my mood completely, he deserves a raise.”


Ms. Gann wanted us to know, “The Charlotte Branch has helped me so much, I’m able to pay my bills. FSNB has an overdraft fee I can afford.  I really do appreciate your help.”


Ms. Allen wanted us to know, “Ebonie (Call Center CRS) went above and beyond her job by informing her that her card could be restricted when using it in another state which she is staying. I feel that Ebonie saved her a lot of time.”


Ms. Eads says, “Myra (Call Center CSR) was great, she helped me a lot. She explained what was going on with my account more than once so I was able to understand. I just want to let everyone know Myra did an Awesome Job!”


Mr. Barber said, “The staff at the Dover Branch have gone above and beyond in order to cache a check for me. Thank God for this staff.”


Ms. Roman said, “Shelika (Spring Lake Sales Supr.)is professional and polite, she has a good personality and very good customer service skills and  is organized.”


 Mr. Moul said, “Thank you Jennifer (Cards Dept.) for the awesome service you provided for Mark. He can be quite frustrated to work with as he rambles a lot. You have the patience of a saint.”