Ms. Dixon said, “When I come to the Byram branch I’m always greeted with     politeness, thank you.”


Ms. Williams told us, “When I come in to the Byram branch to make a deposit or withdrawal, I’m met by friendly faces, and greeted professional. The ladies here are always amazing.”


Ms. Champion told us, “I waited in line less than a minute, the customer service here at the Byram branch is always great!”


Ms. Moore said, “When I go to the Byram branch everyone is always helpful and friendly, the staff here is very customer oriented.”


Ms. Carr wanted us to know, “The staff at the Byram branch is the best around, we always receive excellent service. We are willing to travel just to come to this branch to do our banking.”


From: Mr. Pierce
To: Online Banking
Subject: Thank you
Date: September 01, 2016 7:46 AM

Just wanted to thank you for getting my money back from my card dispute, I am very appreciative of this bank and it’s Card’s Dept.

Thanks,
Mr. Pierce


Mr. Greenwood was wanting to let us know Brittany (Call Center CSR) was fantastic assisting him! He wanted to show thanks for helping update everything for him and said she treated him as a customer should be treated by being patient and was very friendly and overall awesome!


Ms. McCray said, “I like coming in to the Pine Bluff branch, they are very friendly and greet you as soon as you walk through the door, and they always ask if there is any thing else they can help me with before I leave. I’m very pleased.”


Mrs. Stith wanted to say, “Nicole (Bookkeeping CSR) was very helpful and courteous and I’m very happy banking with FSNB.”


Ms. Ray said, “I appreciate the service in the call center, everyone is so nice and helpful. Also I enjoy going to the Stone Dr. branch. I especially want to thank Deborah (Br. Mgr.) and Sherry (Ops. Mgr.) at the Stone Dr. branch.”


Mr. Woods said, “Ashley (Call Center Head Team Leader) was very helpful and attentive with all of his needs today, her customer service approach was amazing. I appreciate getting someone like her this morning.”


Ms. Reed said, “I love the Cookeville Branch, the tellers are so nice, I’d rather fight than switch banks.”


Ms. Douglas wanted to say, “The Dickerson Pike branch has great customer service.”


Mr. Barnes wanted to let us know, Ever since I have been with FSNB I constantly brag about how great the staff is. I wanted to take the time to let you know how great the two people in Cards are I spoke with today. Brandee (Cards CSR) was great when assisting me earlier and was very nice, but I did not realize the situation I was getting into today when I reported an unauthorized transaction. I’m more than 2000 miles from home and stuck without a card. When I called Allegra (Cards CSR) she was professional, courteous, and I sincerely appreciated her helping me this evening. I’m also thankful for her and the service she provided.”


Mr. Barnes wanted to let us know, “Ever since I have been with FSNB I constantly brag about how great the staff is. I wanted to take the time to let you know how great the two people in Cards are I spoke with today. Brandee (Cards CSR) was great when assisting me earlier and was very nice, but I did not realize the situation I was getting into today when I reported an unauthorized transaction. I’m more than 2000 miles from home and stuck without a card. When I called Allegra (Cards CSR) she was professional, courteous, and I sincerely appreciated her helping me this evening. I’m also thankful for her and the service she provided.”


Mr. Robb wanted us to know, “I’m very thankful for Bianca (Overdraft Ops. Officer) she was patient and very informative.  FSNB needs to keep people like her around.”


Mrs. Hackett wanted to let us know, “Bruce B. (Cards CSR) was phenomenal when assisting me   today. He should be employee of the month, or year! I really appreciated how he broke everything down for me step by step and gave me all the info I needed. Bruce was excellent and well spoken. I really appreciated him caring about my situation and asking about Mr. Hackett as well. I felt very confident in the information he gave me and I now know exactly where to go from here. Bruce was 100%!


Ms. Kostka told us, “When I come in to the Mt. Juliet branch I’m waited on right away, they are friendly, fast, and informative.”


Mr. Shehorn Jr. said, “The employees at the Dover and Camden branches are always so pleasant to deal with, they all deserve gold stars.”


Mr. Ross told us, “The Mt. Juliet branch has the friendly staff, and timely service. They are amazing. I love the cleanliness and outgoing rapport.”


Mr. Calle told us, “I’m so happy with my interaction with Debra (Collections CSR) today, she was so patient with me and answered all of his questions and gave me superior customer service.”


Mr. Razzaq said, “All of the members of the Bragg branch really help me understand my accounts, they are all outstanding.”


Ms. Malone said, “The Austin Peay branch has very fast service. I’m waited on in about a minute.”