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FAQs

Find out answers to frequently asked questions here.

Checking FAQs
Savings FAQs
Online Banking FAQs

Checking Account:

Question: What is the (ABA) Routing Number for FSNB?
Answer: The (ABA) Routing Number for FSNB is 103112675.


Question: I need to stop payment on a check. How do I do this?
Answer: Time is very important in stop payment situations. Please call our Customer Service Department or send us a "bankmail" through The Online Banking. The Online Banking bankmail utilizes 128 bit encryption and your unique PIN specifically identifies you and authorizes us to process such request. DO NOT request a stop payment through regular e-mail.


Question: Do I have to be in the military to open an account?
Answer: No, you can be a civilian or military.


Question: How many days will it take for my newly ordered checks to arrive?
Answer: New checks should arrive within 10 - 14 business days.


Questions: Can Minors have their own checking/savings account?
Answer: A minor may not have their own Checking or Savings Account. However, an adult may co-own the account with the minor if the minor is at least 16 years old.


Questions: How can I make an account a joint account?
Answer: Both the original signer and the new person added onto the account must sign the signature card. A copy of a valid government issued photo (Military I.D., Drivers License etc.) for the person being added onto the account is required.

Savings Account:

Question: I have lost/destroyed my Savings Bond, can I get a new one?
Answer: Yes, we have the forms to send to the Federal Reserve to replace the bonds.


Question: What is the difference between EE Bonds and I Bonds?
Answer: EE bonds are bought at half the face value and have a set interest rate. I bonds are bought at the full face value and the interest rate varies.


Question: How can I stop my automatic withdrawal to purchase U.S. Savings Bonds?
Answer: If the automatic withdrawal is taken out of your Savings Account then FSNB can stop them. If the bonds are reflected in your LES then you must stop them through your military Finance office.

Online Banking:

Question: How do I enroll in Online Banking?
Answer: Go to www.fsnb.com and click on Enroll. Enter the Login ID you would like to use, your account number, account type, Last Name, Social Security Number, Date of Birth and PVT Access Code then click Submit Enrollment. You will see a Congratulations message with completion of a successful enrollment.


Question: I share a checking account with someone else. Do we both need to enroll or can we share an online access account?
Answer: For security reasons, each person must individually enroll. Each person has an individual login and password which uniquely identifies that person. Never share your login information or your password.


Question: What is a Secure Access Code?
Answer: A secure access code is a one use code that allows you to identify yourself in an online banking session. It is available for one use only and is valid for 60 minutes. It also allows you to activate your computer or device for later use.


Question: My contact information is outdated, how can I receive my secure access code?
Answer: If a secure access code is required and you are not able to receive it you will not be able to complete the log in process. Please contact a member of our Internet Banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.


Question: I have entered the wrong password and now I am locked out of my online banking, how can I get back in?
Answer: Your login will be temporarily locked for 24 hours, after that time has expired you can try to log in again. If you need immediate assistance, please contact a member of our Internet Banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.


Question: I registered my device in my online banking session, why do I still have to get a secure access code each time I log in?
Answer: This may happen if the browser you are using is deleting the cookies when you exit the browser session. Please contact a member of our Internet Banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.


Question: Do I have to register my computer?
Answer: Registering your computer is not required. If you choose to activate a computer for one time use, you will need to get a secure access code each time you log in. If you are using a computer shared by others for security reasons you should not register the computer.


Question: I am trying to use the forgotten password link and it isn’t working, what is wrong?
Answer: The forgotten password process will only work from a registered computer or device. If you have not registered the device that you are using please contact a member of our Internet Banking team at 1-800-749-4583. They are available to assist you between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday Central time.


Question: My browser is not supported, how can I update to the current version?
Answer: Please click on the Browser Security banner on our home page, and select Download Now to update your browser to the most current version available for your operating system.


Question: Can I transfer funds from my FSNB account to my account at another bank?
Answer: If you are in the 5 Star online banking package you will have access to bill pay. You can conduct this type of transaction using your bill pay service. If you have not already enrolled, please click on the bill pay tab and follow the enrollment process. You will then have to set up the other bank as a payee to proceed.


Question: How can I use bill pay?
Answer: Bill pay is a feature of our 5 Star online banking package. To get started just click on the bill payment under the transactions tab and complete the enrollment process. Once the bill pay account has been activated by our service provider you will be able to start making payments. We encourage you to view our bill pay demo by clicking on the bill pay tab from our home page.


Question: How can I use mobile banking?
Answer: You will need to enroll in online banking first, then you can download the FSNB app from the Apple store or from Google play using your smart phone or tablet. Data charges may apply.


Question: I got a new cell phone number and now my text banking isn’t working what do I do?
Answer: In your online banking session click on the Mobile tab under Preferences. Click on Text Banking and enter your new phone number in the SMS Text Number field, agree to the terms and conditions and click submit.


Question: How do I sign up for e-statements?
Answer: For step by step instructions click on the Online Banking tab on our home page and select E-Statements. Please remember if you are using a Safari browser to enable cookies before starting the sign up process.


Question: How do I download my transaction history to Quicken/Quickbooks?
Answer: You can export your account data directly from the Account History page for use with applications such as: Microsoft® Excel, CSV format, Quicken®, & QuickBooks®. What is Quicken?

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